Forget your blog, forget your readers, forget SEO

There is nothing worse than setting up a blog and then forgetting about it – like someone said in a Twitter post, “a blog with no new content is like a cheese sandwich”. Although this made me smile, he is right. An inactive blog is the same as a brochure website, looking pretty but with no search engine optimisation activity it is worth nothing.

The answer? Get off your backsides and start contributing.

How? There is lots of material all around you. Look at your old articles, e-newsletter material, past emails answering questions from your clients, stuff you may have read from other blog posts or whatever that you would like to put your own slant on it, articles from business magazines, overhead conversations at networking events, general gossip: this forum is full of it!

How often? Regularity is better than frequency. Michael Martine of Remarkablogger stated in a recent post that he now blogs less than before, but his posts have a much higher value in their content so his SEO impact is higher, as well as the quality of comemnts. See what he says in one of my posts: http://www.designyourmarketing.co.uk/2009/07/blogging-less-can-be-effective-too/

What should you say? The aim is to provide value for your readers, give them something to think about, provide solutions to their problems, pose a question to encourage comments: comments are treated as new material too, so getting lots of these is also good for SEO.

Create an editorial diary so you can draft a number of posts in advance and come back to them later to spruce them up for posting. If you’re really clever, or if your original post is too long, split up a subject into many installments: this will keep the audience’s interest going, and incorporating cliff-hangers will encourage them to look out for the next post. It also will make it all the easier for you if you know what you are going to write next.

Don’t make your posts too long. People don’t have time to read huge articles on blogs, keep it down to five paragraphs, or more if they are short ones. Short, snappy and sweet is my motto. It makes it quicker to write them too.

If you get an idea, write it down in a notebook, or if you’re online, create a quick draft and go back to it later. Once you’re creative juices are following, why waste them?

Constant contributions are more important than making your blog look wonderful, stuffed full of imagery and widgets, but with no content. Get writing – the more your readers, and therefore potential clients, get to know about you, the more likely you are to do business with them.

Oh, and another thing, try and put a purpose into your posts. Blogging aimlessly about everything and anything is also a waste: there must always be an ultimate aim in whatever you do.

My purpose for this post? To raise awareness of who I am, you’ll follow the link to the post above, and you’ll realise that I want to help women to blog successfully to further their businesses by visiting my blogging pages.

Blogging less can be effective too

I would like to reprint a portion of a post How to get more time to blog by Michael Martine of Remarkablogger, Blog Consultant and Blog Coach. I hope he doesn’t mind, but it raised some points that I wanted to share with you and hope you would find interesting.

Blog Less

Despite the fact that nearly every blog-advice blogger on the planet says you should blog every day, quality is much more important than quantity when it comes to blogging (most people aren’t successful, so why is doing everything they do a good idea? Hmm?). I’ve seen this first hand for myself, ever since I dropped down from seven posts a week to 5, and now I’m down to a whopping single post per week. Did I kill my business? No! In fact, my subscriber count and my income are up, up, up! (Some of you are aware of FeedBurner recently adding FriendFeed subscribers in with feed counts, which raised everyone’s feed subscriber counts overnight — I’m talking about an increase I saw before FeedBurner made this change.)

It’s true that in some ways, posting every day or even more than once a day can grow your blog’s audience. Certainly it will help with blog SEO, but maybe not as much as you might think. In my own example, I’m writing bigger, meatier blog posts that are absolutely my best writing. The result is that each post gets more trackbacks and more traffic. The more backlinks a webpage gets, the more authority it has in Google’s eyes, which is ultimately better for SEO.

Having more posts indexed by Google but getting fewer trackbacks or less influence & reach is not an even trade. Quality is better than quantity. If you make people happy, you’ll also make Google happy. And if you make Google happy, Google will make you happy when you see your PageRank numbers and search engine rankings.

Blogging less leaves me more time to do important stuff like spend time with my granddaughter and really be there for her in her life as she grows up (I just got her her first kite, and now we’re waiting for a day with some breeze in it — I can’t wait!). Blogging less also allows me to make more money, because I have more time to create and promote information products or maintain my network.

You just don’t need to blog everyday (but you do need to be consistent). What you need is to blog about stuff your audience can’t live without. You need to blog about stuff they want to spread to their friends and link to in their own blogs and on social media.

Websites and blogs: how are they different?

Actually a blog is a kind of website, as they have many similar attributes.

They both occupy a presence on the internet, use an URL or web address, need a host server to keep them online, contain information such as text content, pictures, links and keywords, both benefit from search engine optimisation and can be tracked through Google Analytics.

But why don’t we call blogs websites? What is it that makes them different?

The difference is in their programming, and how they make use of Web2.0. The are pre-runners of social networking before Facebook, LinkedIn and Twitter. They thrive on interaction, new content, feeds and optimisation.

Blogs are designed to be self-editable. This means you don’t to pay a web designer to make changes or add content. You can update them through very easy access (a username and password) from any computer in the world. The programming is self-contained, and if you can write in Word, you can update a blog.

They thrive on being updated frequently and regularly, their programming is designed to attract search engine spiders who are looking for new content all the time. This is very good for web optimisation which puts blogs higher up the search engines than websites. Another consideration is that blogs are visited by spiders hourly, whereas websites could wait for months.

Unlike websites, blogs only update new material each time it is posted. Every time a website is updated the new stuff supersedes the old content, whereas blogs store previous entries like a news-roll, each post dated accordingly and assigned it’s own URL for access at a later date.

Blogs are designed to encourage interactive communication between author and readers. Those who comment can link back to their own sites, and this content is also considered as new material by internet spiders. This concept is not available in ordinary websites, except through sign up forms, and then contributors cannot view afterwards what they have written.

And another consideration to note: blogs are much cheaper to create and maintain!

OK, so what else makes blogs better?

Blogs are created to help businesses to spread their expertise, explain what their business does in different ways, maintain a relationship with their visitors and customers, offer subscription services for regular contact, channel traffic back to relevant websites, and can be fed to other websites like social networking for a higher readership.

Most websites, especially ‘brochure style’ ones, are static and once created are rarely updated, and can’t provide an opportunity to explain everything as space is often limited. In fact, over cluttering your pages with too much information can be counter-productive. Visitors will not return for new content, websites are unlikely to get bookmarked, and only through a sign up form to a newsletter can the business maintain a relationship with potential customers.

But this is only my opinion, what do you think about this subject? Since this a blog, leave a comment in the box below to share your views.

New business? Want a website? My advice is: don’t!

You’re an entrepreneur and you want to start up a business. Great.

The first reaction to getting a slot on the internet is to get a website. Wrong!

Why wrong? This is because websites are notoriously expensive things! How much cash do you have? I suggest you should have a good think before you go throwing it away on unnecessary, inappropriate, uncostworthy things such as a website.

But surely everybody needs a website, or they won’t be taken seriously by prospective customers?

Of course you need a presence on the internet – it’s a requisite requirement nowadays. But not a website. What you need is a blog, and a good grasp of social networking. That’s how you get yourself known on the web. Only when you’ve made it, got a load of followers, built up your list of contacts, made some money, then you can go ahead and get yourself a website. By then you will know exactly what you want it for, and will build it with a proper purpose.

The trouble is, so many people get themselves a website, and it just sits there, looking pretty, and doing nothing. Absolutely nothing. They haven’t got the money to update it, because unless they have built it themselves they will have to pay a fortune to their webmaster to make any changes.

Now, if you have a blog, that’s exactly what you can, and should, do. This is because blogs are self-editable; they thrive on new material because they are designed for it. They are also little web magnets for internet traffic, as the search engine spiders are programmed to visit blogs extremely frequently, just in case there is something new for them to ‘read’. If they like what they find, and there are lots of keywords and key-phrases that match up to what is ‘hot’ at that moment, then you can get really high in the search engines!

And the other side of the coin is to get into social networking. The beauty of the web is that you can link and ‘feed’ all your blog content into social networking, so a lot more people can start reading about exactly what your business does – as long as you have written about it. And blogs are the place to write about your business: frequently, easily and regularly.

Don’t hide under a bushel – reach out and network. Tell the world about what you do. If people like what they read, you can start to make friends, contacts, business, liaisons, strategic alliances or whatever, all on the internet, through a relatively inexpensive blog – not by wasting your money on a website!

And does it work? There are plenty of businesses who are extremely successful today and have all started with just a blog, even before social networking got off the ground. Blogs are the beginnings of social networking, it’s just that the interactive side of the web (Web2.0) has developed a bit more recently…

Create a call to action on every webpage

I really don’t mind giving my opinion on website design. And it’s always so nice to comment on a really good one for a change.

A photographer friend of mine asked for my reaction to his new website design while it was being renovated. My first reaction was very positive, with its clean, clear, crisp lines providing a very professional layout. It was the grey words and logo on the white background that did it for me – how nice to see an uncluttered presentation with plenty of white space and light!

But I felt compelled to provide some comments to increase his website efficiency:

The index page should work to the three second rule. Three seconds to make up their minds that this is the right website and what they should then do. Getting the visitors to do something is paramount; they should be encouraged to go further into the site to learn more, or sign up to something with a suitable incentive (this is to gather their details for future communications). The last thing you want is for them to leave!

Also, don’t overload other pages with detailed content. My friend’s grey text may have looked elegant and contributed to the spatial atmosphere that was so pleasing, but it did make it very difficult to read in large quantities. Websites are not like books. People don’t find it easy to sit down and read through webpages with a cup of tea. Also if they are surfing they usually do not have the time to plough through densely packed paragraphs.

Your accompanying webpages should act like little landing pages for specific subjects. This means they should contain the same structure and marketing elements as the index page, because spiders direct surfers to the most relevant page to their search, and this may not be the index page of the website. Allow for drop-in visitors for that particular subject, and adapt the page for the three second rule too.

Design your webpages with the initial concept of getting your customers to make contact. Once you’ve got them across your threshold then you can give them all the necessary detail to seal your capture. Your content should be delivered quickly and concisely with poignant and relevant information. Separate each benefit with bullet points or paragraphs. This allows the eye to rapidly choose what it wants to read and then enables the reader to digest and take action.

What should you say and how to say it within your leaflet campaign

Quick reference:
How to get your leaflets to start working for you
How to get your successful leaflets to look good

It’s not what you say, but how you say it, that contributes towards a successful campaign. Be aware that your customers come first; after all, your business would not exist without them, so therefore they need to be the main focus for your campaign. This means you need to turn your mindset around to accommodate the fact that your business comes way down the pecking order of importance.

Each element of your message needs to be carefully planned, placed and executed. The first thing at the top should not be your logo and company name. Even though most leaflets and adverts blare theirs out from this position, this only works for worldwide recognised businesses; otherwise the reader’s reaction is ‘who?’ or ‘so what?’.

The main key element is the headline, which should be designed to attract attention. Begin your campaign with a statement or question that stimulates a positive response to your customers’ pain or problem. You should have done adequate market research to find this out, so position yourself inside your customers’ head and start to think like them. Work with something that will result in the reader saying ‘yes’.

The subhead should provide the resolve or solution to the headline, and there you can subtly drop in the name of your company.  I mean subtly, as the solution should always come first. The result should be to increase the readers’ empathy towards what you are offering.

Next highlight your benefits in bullet points. Here most businesses happily list their features, but remember since you are focusing on your customers, turn these features around to their point of view, so that they become customer benefits. Take out all the ‘we’ and ‘our’ and substitute them with ‘you’ and ‘yours’ to achieve this.

Why use bullet points? Readers find it easier to scan or quick read through a list than to trawl through a dense paragraph. In this fast moving 21st century, bombarded with stimuli from every direction, people don’t have the time or inclination to read everything. A list containing concise, focused and relevant points is more likely to be absorbed.

If you don’t ask, you don’t get. How many campaigns forget to include a call to action? The remainder of your leaflet could contain all the right ingredients, but if you don’t ask your readers to do something, even to tell them to call you for more information, then what is the point? And by making this time-dependent you are more likely to stimulate a response, otherwise, even if they have the best intentions towards your campaign, there is no stimulus to demand a quick reaction and your leaflet could get forgotten.

And last but not least, make sure your contact details are large, clear and easily accessible. If your telephone number doesn’t jump out to hit them between the eyes, your landing page web-address is not clearly visible, or your email is hidden amongst other text, you will not encourage your customers to make contact. And no customer contact means no sales.

Consistency is the key

Whilst cleaning my bathroom I was struck by the Body Shop bottles on the shelf. That got me thinking on a variety of levels.

One: how the contents of the bottles matched the colours on the labels. Silly really, but I liked that consistency.

Two: the labels themselves were simple and uncluttered, and each bottle matched its partners so that you could tell they were of a set: cleanser, toner, moisteriser, serum, eye cream, etc.

Three: I thought of the consistency of the Body Shop interiors; as a franchise, they are all presented in exactly the same way, so regardless of where you are (Reading, Brighton, Brisbane in Australia) you know exactly where the shampoos are, as well as your favourite brand of face creams.

Four: the consistency of the patter of the sales persons; they all spoke from the same hymn sheet, so no conflictions of information could confuse a potential customer.

Don’t you think that consistency makes your marketing safe? You should make it so that your customers don’t have to think too hard, that it is easy for them without being condescending, that they can find things really easily without losing their interest, that your messages are consistent to avoid confusion, and the simplicity factor highlights your success because everything runs like a well-oiled machine.

That’s something for me to strive for in 2009…

How can your newsletters become successful?

Recently I was asked this question: “I need to know what is the success criteria of a newsletter, how could we know it will be appreciated or not?”

Success of a newsletter will be measured by the response you get from your readership, how many more subscriptions you get from word of mouth or referrals, recommendations from people viewing past issues, people contacting you to ask to submit articles or to advertise, and general feedback from the readership.

Don’t forget that the initial point of getting feedback is to ask for it. Set up competitions or other interactive activities that demand a response to gauge your popularity or whether your content is right. If you are sending out your electronic newsletter from an autoresponder, then your click rate should indicate how many are reading and reacting to your newsletter. Don’t just sit on your laurels and wonder if anybody is reading your stuff, set something up so you can measure a response. Good headlines leading onto apt, up-to-the-minute or relevant stories and content are key to encouraging a good click rate or passing interest.

Success depends on whether your newsletter is readable, easy to understand, has consistent areas or departments your readership can relate to, for example the news section or letters page, is well designed with appropriate columns and relevant pictures, headlines that grab the attention of the skimmer reader, uncluttered design for instant readability, noticeable banners for fast recognition, full use of effective colour if your budget affords it, or plenty of ‘white space’ if only in black and white.

Oh, yes, and great content!

Any other questions, please feel free to go ask Alice!

What goes into a newsletter?

When you write about a specific subject in your newsletter, the best way is to break it down into its basic components, and explain it simply using everyday language. This exercise is more difficult than it sounds, because the idea is to make it not only interesting, but to appeal to as many readers as possible to gain their trust and form relationships with them. By breaking down a subject, it will then lend itself to a number of other subjects which will become fodder for future articles.

Do a postcard campaign to gain interest and increase your readership. This is cheaper than creating a large quantity of the first edition of your newsletter and potentially losing most of them to an uninterested audience. The postcard campaign would have to be run over a series, as in today’s society not everyone responds immediately to information, they may need to be coerced into your way of thinking, seduced into the benefits of your profession, and stimulated by fascinating facts that they may not have thought of before. Sometimes it can take several goes to gain a follower.

Please don’t bore your readers too much about your business (this may sound unkind, but people are notoriously self-centered, and only think in terms of what is in it for them). You could easily explain the various features of your company through the benefits it offers, by writing about successful case studies, funny stories with good endings, witty and entertaining information articles about certain subjects you want to get across, special offers that cannot be resisted, competitions to raise awareness, ‘try before you buy’ offers to get them across your threshold…

Selecting certain pages for particular subjects is a good idea, because if you are going to make your newsletter a regular feature, people will like to look at a particular page first (like as for the local newspaper the sports section, the horoscopes, the letters page, the classified ads, for example) before reading the remainder of the newsletter. Keeping a consistency will help your readers in gaining confidence, and they will then look forward to the next issue. It’s like a supermarket that always has its basics like milk and bread, but the way there will offer all sorts of more provocative products to entice their interest.

But it is all very well giving them all this wonderful information if you don’t get anything in return. The idea is to get more people to try what your organisation has to offer. Therefore you must provide special offers that have a time dependent call to action. These must be worth the reader’s while, maybe even a lost leader to get them to sample what you have to offer them. Usually if you do a really good job, it will sell itself and you will get more customers. I say time dependent because if you leave it open ended, the lack of urgency will disappear from their busy minds and the opportunity will be lost or forgotten.

Why not create a blog as an archive medium for all the really important or successful features and articles of your newsletter. Because it is a blog, it would be frequently visited by the ‘internet spiders’ compared to that of a website, which can wait weeks for a visitation. The more frequent the postings, the more often the spiders visit. These postings could have links to your website or any other internet based information, which again would raise awareness and click value of your website, because it is not only spiders who roam the web and click on links but people too.

Create a sign-up form on the homepage of your website to increase your newsletter membership. You could have past copies in pdf form on the newsletter page, which readers could download if they’ve lost their original copy, or interested future subscribers to see what it is like. Again the spiders trawl the pdfs, so more info is passed onto the internet, encouraging more visits to your website, blog and sign up forms, especially if you include web links in the newsletter.

Simplicity in website design

I was invited by a local school to come and talk about their website. It was quite a good website as primary school websites go, but it did need some direction and modernisation.

School websites ideally should contain three areas: a brochure style department based on the prospectus; some official pages that contain necessary information required by OfSTED, the LA and the DCSF; and a fun section based on the children’s contributions, with safe links to other child-friendly sites.

Simplicity was also the order of the day, with a basic design which reflects the ethos of the school, as well as its corporate image, uniform colour and surrounding area. There are many sites that offer templates for schools, but apart from there being some terrible designs, you can’t lump schools into pre-determined categories, neither should they be fluffy, animated, cartoon-like or just plain ugly.

Navigation (accompanied by breadcrumbs) should be extremely simple, and as in one of my school designs, colour coded. You should (nearly – hence the breadcrumbs) be able to get to another area of the site via colours, shapes or motifs which are easily recognised by the children. Each site will evolve organically, as that is the nature of school sites, so a mechanism to enable growth in keeping with the recognition facilities is vital.

Keep to very simple link icons or graphics, with absolutely no flash or other technology gimmicks cluttering up the place. School servers are notoriously slow, so anything that aids a quick download is much appreciated. Also, for some reason, school monitors view sites differently than ordinary PCs, so this needs to be taken into consideration when compiling the design, and CSS and other similar techniques may not have the effect you are looking for.

The element of self-edit is something that is deemed essential for a school, hence why there are so many templates available. But I will be putting into place a method of creating a website for a school that can be maintained by themselves later (after a bit of training), made possible by keeping the whole design and process as simple and easy as possible.

How not to design your magazine

Which elements should you be aware of when producing a magazine? First is the layout and presentation that enables readability, second is its content and reputation for good value, and third is its readership and distribution.

Believe it or not, a magazine certainly benefits from being properly designed. Some are churned out by amateurs using a desktop publishing package downloaded from the internet, producing a collection of pages stapled together with pictures, page numbers and the odd headline.

Avoid cramming your pages up to the hilt with content with no regard for margins or columns. The result is a lack of space so the newsletter layout is unable to breathe, and provides an overall sense of clutter, impacting on the readability factor and easy access to the information required.

Magazines can easily be very busy publications, full of colour and conflicting designs, bombarding the poor reader so they are confused and overwhelmed. The smaller sized publications, such as the A5 versions, are not a very big space to work with, especially if you are including advertising, and particularly if you are typesetting for a customer who wants absolutely everything squeezed into a quarter page.

One thing that always makes me sigh is terrible front covers, especially those community magazines that have a sponsor or major advertiser on the front. As it’s the first thing a reader sees (generally), so wouldn’t a better designed version do more justice, not only to the advertiser, but also the magazine as well? Don’t stick with just the banner containing the magazine’s title (plus issue date and the name of the organisation) emblazoned across the top. Remember consistency creates professionalism. And the same goes for the back too – after all, what people see on the outside will also reflect what’s in the inside.

Images are important to maintain interest and emphasise a point, but use these with care. Don’t straddle pictures over columns to create unsightly word wrapping and without ample surrounding space. Get your photos suitably processed (such as correct sizing, converting to CMYK for printing, adapting to the correct dpi [dots per inch], lightening and fading facilities and colour conversions) to maintain quality. Avoid clipart like the plague as it only cheapens your publication, but finding a tasteful cartoonist is a bonus.

Getting a professional to design your magazine may be expensive initially, but the design factors will become costworthy in drawing in advertisers and increasing readership. And once the first issue has been completed, it’s generally easier to produce the next, therefore reducing the costs involved. Quality of print is also vital: don’t spoil your publication with smudges and misalignments – this doesn’t look good to the reader, and is not appreciated by the advertisers. Inexpensive flimsy paper (and also gloss finishes) can look cheap and nasty, and poor quality of colour, artwork and images result in the same reaction. Maintain your professional reputation by providing good quality from the beginning.

HTML versus content in newsletters

So many e-newsletters are designed using HTML it is now assumed this is the norm. But does HTML contribute to your newsletter getting more likely to read?

The e-newsletters I most enjoy reading (which seem to be published by successful businesses) are quite plain, just with a logo and a few pictures. Content seems to be more important, with a highly relevant message combined with a call-to-action. Frequency depends on whether they have a valid point to promote or publicise, and always contain important information, impelling action points, contextual links to relevant landing pages, unrefusable special offers, good business or lifestyle advice, and clear, noticeable contact details.

In other words, does content take precedent over design?

What makes a good e-newsletter?

Recently I have been posting questions in Ecademy and LinkedIn to find out what people think about e-newsletters.  The answers have been varied and very interesting, plenty of material to write some articles, fuelled by diverse attitudes and individualistic insights.

One thought is that e-newsletters need to be well crafted and sent to the right people.  Unlike paper newsletters, they are not a medium for lengthy and multiple information.  They are not constructed for leisurely reading-time or many chapters; the computer screen is not suitable for reading, as the light makes eyes tired and swimmy, concentration difficult to focus and, basically, we don’t have time to read newsletters when there’s a full in-box requiring our attention.

E-newsletters should contain only one subject that is relevant, wanted, needed and interesting. If readers consider it good value, gain knowledge and can see how it would affect them and their business, they are then more inclined to look forward to the next issue. The missives that go on for pages, endless scrolling down to find the crux of the concept, or, like many American versions, constantly needing to provide alternative examples to make their point, will not only turn people off but will result in maybe some valid information being missed amongst the padding.

There’s a misconstrued idea that your e-newsletter needs to be full of content. This is not the case: ideally one subject is adequate, as really it should be used to slam home a valid point via quick scanning methods into this time-starved world.  You could tell your readership about a particular post you’ve uploaded onto your blog, where you can elaborate more fully, and also have the benefit of receiving comments as feedback.

And then there’s your readers – are they right for your newsletter, or is the content of your newsletter relevant to them? You need to consider their time and how much is it worth.  Are you providing information that is worth reading, offering time-value benefits to their business, providing contribution that stands out from the rest, presented in a punchy, poignant and potent method to make your audience think, understand, react and come back for more? As long as you are providing equal merits in a quick-read format, then your newsletter will succeed.

Many Layered Word Cake

Last week I ventured into the world of words in business. One aspect to consider is the words used in a website. Your webpages should be relevant to your campaign, so research into your target audience and then produce benefits for them: find the pain and offer a solution.

Dont’ forget to elaborate on your individuality or speciality, and you can make it more important by relating a successful scenario, or provide a series of examples and think up a brilliant call to action they cannot refuse. Gather customer details in return for something of value, to be used to form a relationship. But above all eliminate the complication factor: take your customers by the hand and gently lead them in the right direction: make it obvious but not condescending, enticing and relevant, worth-while but not dull.

Investigate into relevant website keywords by taking a step back and thinking like a potential customer; undertake research into what people type into a search engine to find your business and go to websites like Wordtracker.com to find out what the latest trends are and how surfers think.

If keywords are the building bricks of a website, then the tags in the code (behind the scenes) represent the mortar. These use the keywords to provide the necessary food to please the ‘spiders’ (search engine robots) and give them something varied and interesting to do. Links also contribute to spider happiness and come in the form of anchor, incoming or contextual (internal, external or descriptive), leading to lots of activity rewarded by recognition and eventually a higher search engine position!

Landing pages – how to attract visitors

People search the web for information. They type in either individual words or a question into a search engine such as Google, and this throws up a series of websites whose SEO (Search Engine Optimisation) relates to that request.

Therefore it’s important to make sure the ‘landing page’ your customer visits is relevant to their search.  This is not necessarily your website’s homepage, the ‘spiders’ (robots who roam the net for the search engines) may offer up another of your webpages that contains the information requested.  Don’t assume your homepage will always be the first point of entry, you should treat each webpage as a potential ‘homepage’ for the product it represents; it might be advantageous for you to present one item per page in order to make it easier for the viewer (as well as the ‘spiders’) to read and digest.

Here’s another thought. Once the surfer has ‘landed’ on a webpage, which, of course, contains all the information they are seeking, how easy should it be for them to leave?  If they do, where do they go? To the rest of your website? To a sign-up form for more information, a freebie or a newsletter, leaving their contact details behind them? Or back to the internet, never to be seen again?

How do you keep your visitor once they’ve landed? Research shows you have about three seconds to make an impression before they go elsewhere. Three seconds for them to act, whether it’s to realise this is the correct webpage they want, read the content, click on a link, sign up for something, note down your telephone number, send you an email or decide even to buy from you.

One way to keep your customer’s attention is through the headline on your webpage (this is both at the top of the page and within the head code). Hit them with a catchy, scintillating and, most importantly, relevant first line that says exactly what’s in the tin. Stuff it full of adwords, yet don’t make it too long; it should be clear, concise and uncluttered to entice the visitor to read on.  Try offering a provocative question, make an outrageous statement, provide a solution to a problem, play with the words through alliteration or a popular phrase, but above all, avoid ambiguity.

Be aware of what is immediately visible on your webpage.  If you have a lot of relevant and necessary content (the more you can say, the better chance you have) which results in a long page, position your most important information at the top.  The space ‘above the fold’, ie what can be seen before scrolling down, should contain an enticing summary with links to further material elsewhere on that page. Make sure you include everything that is needed to get your visitor to take action: sign ups for freebies or a newsletter, great graphics, your telephone number or email link, an effective navigation bar, all presented as clearly as possible from the beginning.  Don’t loose anything by placing it too far down to be noticed, you can’t guarantee further exploration.

And one final point – don’t clutter up your webpage.  Avoid unnecessary gimmicks such as Flash and moving images, they only distract, annoy and do absolutely nothing for your SEO. Simplicity is the key, with clear, relevant graphics (you could make them into colourful and noticeable links), suitably enhanced with alt tags; a restrained use of colour, keeping it to maybe just three including the text colour; a white or pale background: using reversed text and graphics on black results in reduced legibility; and carefully constructed text written by an experienced copywriter: the correct use of adwords is vital for SEO, especially if they match your metatags.