Don’t assume your audience can mindread

Reading through my son’s school newsletter, which is full of the headteacher crowing about the school’s achievements, one particular entry had us totally perplexed. It was quite a full but garbled account of the school getting to the finals and what a hard time the boys had getting there.  Great, but did they win? And what sport or event was it?

These two rather important items of information were completely omitted from the report.  Remember to be very clear with all the information from the beginning, including the date, subject, full names of those involved, any particular details associated with them, as well as the outcome with all flags flying.  You may be involved with the incident, but your audience isn’t, so unless you explain everything in detail, they will be unable to share your success with you.

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