Consistency is the key

Whilst cleaning my bathroom I was struck by the Body Shop bottles on the shelf. That got me thinking on a variety of levels.

One: how the contents of the bottles matched the colours on the labels. Silly really, but I liked that consistency.

Two: the labels themselves were simple and uncluttered, and each bottle matched its partners so that you could tell they were of a set: cleanser, toner, moisteriser, serum, eye cream, etc.

Three: I thought of the consistency of the Body Shop interiors; as a franchise, they are all presented in exactly the same way, so regardless of where you are (Reading, Brighton, Brisbane in Australia) you know exactly where the shampoos are, as well as your favourite brand of face creams.

Four: the consistency of the patter of the sales persons; they all spoke from the same hymn sheet, so no conflictions of information could confuse a potential customer.

Don’t you think that consistency makes your marketing safe? You should make it so that your customers don’t have to think too hard, that it is easy for them without being condescending, that they can find things really easily without losing their interest, that your messages are consistent to avoid confusion, and the simplicity factor highlights your success because everything runs like a well-oiled machine.

That’s something for me to strive for in 2009…


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